Partner Spotlight: Prescient Solutions Demystifies Perplexing Network Problems with Gigamon

What network operations or cybersecurity specialist wouldn’t wish for a crystal ball to gaze into the inner workings of their network infrastructure or stay one step ahead of cyber threats? Together with Gigamon, Prescient Solutions provides IT teams with answers to their most mystifying problems and elusive issues.

Based in Australia, the company distinguishes itself with its commitment to excellence and sustainability. We spoke with Peter Smith, senior security consultant, about Prescient Solutions, its partnership with Gigamon, and getting to the ground truth for customers.

Gigamon: Who is Prescient Solutions and what is the company’s history?

Peter: Prescient Solutions is a cybersecurity engineering company that was founded in Canberra in 2022. We’re 100 percent Australian owned and operated. After their longtime employer was acquired, four colleagues noticed a skills gap in the market around cybersecurity and digital transformation. Recognizing an opportunity, they founded Prescient Solutions. Our company specializes in high-caliber engineering professional services like cloud security, risk and compliance reviews, and design, architecture, and integration, to name a few.

Gigamon: What does your company name stand for?

Peter: Prescient Solutions’ mission is to engineer and deliver innovative IT solutions with a commitment to sustainability and environmental responsibility while fostering a supportive and healthy work culture that prioritizes the well-being of our employees.

The business has been designed from the ground up for agility and flexibility to meet our client’s rapidly evolving requirements. Our measurement of success centers on providing proactive, reliable, and innovative IT support and services, aiming to align technology with business goals to drive gains in security and performance.

Gigamon: Describe your company culture. What makes you tick?

Peter: We are a people and services focused company driven by a desire to exceed the expectations of our customers based on our vision to build a team of highly skilled, solution-focused problem-solvers. Our expertise is demonstrated with our commitment to partner and certify to the highest level with leading cyber technology vendors. We work with large and complex clients across public and private sectors, and we aspire to more than just profits. PrescientSolutions continues to be a great place to work and supports that with a responsibility to becoming a B Corporation.

Gigamon: When and how did you become a Gigamon Partner?

Peter: Prescient Solutions partnered with Gigamon in 2022. Our partnership is foundational as a central capability to maturing our customers’ security transformation.

Gigamon: If you had to describe Gigamon with just one word, what would it be?

Peter: Transformation.

Gigamon: Which Gigamon features stand out the most and make the product outstrip its competitors?

Peter: The Gigamon core theme of deep observability enables insight into security and performance based on comprehensive network visibility and traffic intelligence features. Scalability and flexibility extend across private, public, and hybrid clouds to integrate with a wide range of tools wherever they may be. Gigamon Application Intelligence significantly boosts an organization’s security posture by being part of the solution to help identify and mitigate potential threats more effectively.

Gigamon: How do you see Prescient Solutions fit together with Gigamon to solve your customers’ problems?

Peter: Prescient Solutions is focused on delivering high-value business outcomes in the domains of cybersecurity and digital engineering. The Gigamon contribution in these outcomes is derived from the observability path integration with our NDR, SIEM, and SOAR security solutions across all cloud environments.

Gigamon: Where do you see the trends in network security and visibility in three years’ time?

Peter: The security threats organizations face will continue to escalate with increasingly sophisticated attacks enabled by AI. Deep observability is an important response for security enhancement to disrupt the attack chain. Greater visibility is a core delivery to achieving a more proactive security posture for improved detections to reduce critical reaction times.

Gigamon: What’s an anecdote that customers share when they talk about our joint solution?

Peter: In major incidents, it becomes very apparent that Gigamon provides the source of truth. A customer was experiencing intermittent outages in their email functions, with severe impacts to customer services. Their email operated over a high-performance international WAN link to backend mail servers, so the email vendor immediately blamed the network.

Through the expertise of our services, using Gigamon visibility and intelligence features, we proved the network innocent and revealed the server that was the real culprit. Resolution efforts were refocused on the true fault, and the root cause was identified as a mail server resource constraint resulting from a recent server change.

Gigamon: What is the most memorable moment associated with Gigamon as a partner?

Peter: Gigamon recognizing Prescient Solutions as the outstanding partner in Australia and presenting Prescient Solutions with the Gigamon Support Services Partner of the Year 2023 award.

Gigamon: What are the wow moments associated with Gigamon?

Peter: The simplicity Gigamon delivers from the power of traffic visibility and intelligence to diagnose issues. The tangible benefits of this light-bulb moment are just as important for clients today as they were for me in the beginning.

The causes of mysterious and unknown events suddenly become apparent when Gigamon enables access to and knowledge of the sources. The acrimony of guessing games and finger-pointing is suddenly transformed with informed decisions that realize the causes of security and performance incidents.

Gigamon: What are some of the new challenges you see in the market that your partnership with Gigamon can solve?

Peter: The increasing demand for real-time security intelligence under limited budgets will require solutions to be smarter in concept. AI will be key to both attack and defense mechanisms, with success tied to being at the forefront of developing this capability. Detection of lateral movement will be key to security at speed and effective mitigation. The Gigamon Deep Observability Pipeline has the intelligence and scalability capabilities that will be critical in the ecosystem of coordinated security responses to protect against evolving threats.

Gigamon: What are the positive business outcomes as a Gigamon partner?

Peter: Gigamon is a global leader in the market, allowing Prescient Solutions to target similar local market verticals with proven use cases. The trust and support demonstrated form a strong starting position to engage with customers for innovative and integrated solutions.

Gigamon: What unique capabilities does this partnership bring to your business?

Peter: The Gigamon partnership enables Prescient Solutions to collaborate on creating holistic NDR, SIEM, and SOAR security solutions elevated above simple technology delivery.

Gigamon: What are some of the benefits of the Gigamon Partner Program that stand out? Trainings? Incentives? Discounts? Co-marketing?

Peter: Training and discounts are stand-out benefits of the Gigamon Partner Program. And the training has allowed Prescient Solutions to expand our team with the expertise to support our growing business with Gigamon.* The discount structure is also terrific and acknowledges the demands of customer engagement to help build opportunity in the sales cycle.

Gigamon: Thanks, Peter, for making time for us and for being such a wonderful partner!

*Gigamon Partner Portal login required to access the trainings.